FAQs Frequently Asked Questions Car Rental
the most frequently asked questions, with explanatory answers, placed by those preparing to rent a car in Sardinia.
When I rent a car from your website, the car that I am going to rent is part of your park or are you intermediates?
Only Sardinia Autonoleggio is a car rental company with a physical location and is situated in major locations in Sardinia such as Olbia Airport and Cagliari Airport with exclusively owned cars that are continuously serviced and updated.
Certainly, in addition to the most popular and common credit cards, it is possible to rent without a credit card in all of our rental centers. It is also possible to book online with a prepaid, in this case a security deposit wil be required in cash or with the prepaid card. In addition to the mosto popular credit cards, we accept debit cards, prepaid cards and cash.
It is mandatory worldwide in any car rental when renting a car. The security deposit is the amount the customer must pay to the car rental company as a purely precautionary measure. In case of payment with cash the deposit will be reimbursed at the end of the rental.
In case of credit card rental, only a pre-authorization will be made and not an actual payment. The pre-authorization will be released after checking the car to verify that everything is in order. Checks are not accepted either for the rental fee nor for the security deposit
The security deposit, more commonly referred to as “the cautionary deposit," is only required at the beginning of the rental. The security deposit (being a guarantee deposit), is never required in advance or when booking online, but only on site, and then, only at the beginning of the rental.
Also in case of car rental with prepaid card, the release is done immediately by us, but in this case as opposed to cash and credit card, it might be necessary up to 30 days, for your bank to make the amount available again.
The deductible is the maximum amount of money not covered (in the event of a claim with fault or theft) for which the hirer is responsible.
In case of a no-fault claim, where the other party is known, the insurer of the counterparty/driver with fault will be responsable in paying the damages to our vehicle and the third parties transported.
In case of a claim with fault, the client will participate in the indemnification of the damage to the rented vehicle up to the maximum value of the deductible, while the third parties transported and the counterpary will be indemnified by our TPL up to a maximum of € 25 milion.
If the credit card belongs to my husband and/or to my travelling companion, but only I have a driver’s license, will I still be able to rent?
Sure. As long as the credit card holder is present when the car is picked up and returned.
Certainly. But only at our office located in Olbia at the airport as well as in Porto Cervo. You can rent vans/trucks for any purpose(moving, business, transportation etc.
By special vehicles we mean all those vehicles that are not part of the standard categories. The following are special vehicles: minivans, vans, convertibles, Suvs, sport cars, luxury cars. [Example.]
To be able to rent a van, you must be at least 25 years old, have a driver’s license as well as an ID. Both must be valid.
You can have according to location, hour, type of vehicle the exact price based on offers and momentary availability. We do not have a static price list but a dynamic and real time one like the big companies.
Yes. Free of charge.
Generating a quote, I sometimes noticed that automatically, depending on the hours, a surcharge appears with night-fee wording what is it?
We value the cleanliness of our vehicles and are scrupulous about following all procedures so that the vehicle is always in perfect mechanical as well as clean and hygienic conditions. Standard washing is always included in the price. Only in rare and quite exceptional cases, where a standard wash is not sufficient to restore the normal cleanliness of the vehicle as well as its complete hygiene, may a surcharge be requested.
I read that you also provide service at Olbia Port, what is the distance between Olbia Port and Olbia Airport?
The port of Olbia is only 4 km from Olbia Airport where our headquarters and car rental office are located.
Booking in advance is normally the best choice; as car availability decreases, rates increase, and vice versa, rates decrease the wider the availability.
Tendentially, the best location where you can rent a car in Olbia is undoubtedly Olbia Costa Smeralda Airport. There is a designated terminal here.
Certainly, you can transport your four-legged friends with our rental cars. Just a note, don't forget to bring accessories such as pet carrier or divider net for medium or large four-legged friends. We are a Pet Friendly Car Rental.
At international airports, very often to pick up a rental car you have to wait for several hours in line, how long will I have to wait on average in peak season if I decide to rent the car with you?
The speedy service is always included in the price, we have our own software that allows us to have the contract and your car ready when you arrive avoiding unnecessary queues. Usually, all procedures are done in 5 min. with a maximum waiting time in 2020 and 2021 of 15 min.
Absolutely not, your reservation is always guaranteed, an operator will always wait for your arrival, even at night. In addition, we accept all reservations after the normal closing time, reservations, which will be duly fulfilled. In the case of a long delay, however, we recommend that you notify the relevant rental office.
All rental cars are set up for non-smokers. Smoking is not permitted inside.
All our cars are delivered with a full tank of fuel. Fuel is not included in the price.
No problem, the authority, if it cannot ascertain the driver who committed the potential infraction, will notify the car rental company of the violation by asking for the driver's data. The car rental company will then provide the data to the authority.
The driver is always responsible for any penalties that may arise from his or her conduct with the rental car.
Yes, the car is delivered with a full tank and must be returned with a full tank. However, it is possible to return it without a full tank and use our refuelling service, in this case the service will be charged.
The full-full fuel formula allows you to pick up the rental car with a full tank and return it with the same amount of fuel. It is the most comfortable and convenient formula, this is because the car rental company, commits in providing the vehicle with a full tank of fuel and the customer to return the vehicle with the same amount of fuel at no additional cost The car rental formula with full-full fuel as opposed to the full-empty formula, which requires the customer to pay for the fuel used at the price set by the car rental company, and the empty-empty formula, which does not reimburse for any additional gallons that may be left over when the vehicle is returned [+Details].
I lost the "Confirmation Voucher" email and/or the "Payment/PayPal Receipt", what should I do? Will I lose the right to the rental?
Absolutely No. You will have no mishap, your reservation is recorded in our computer systems, and you can pick up your car with absolute tranquillity even if you have lost or forgotten any of your receipts at home.
I saw that there are several rental companies especially in Olbia Airport, such as Avis, Hertz or Europcar, why book with Only Sardinia Autonoleggio?
We are a local, structured company with clear, all-inclusive rates, short wait times and numerous positive reviews on independent sites. Purpose-built service. No surprises.
What does it mean, that, in the rental rate, a "Limitation of Liability for Damage up to 850 eur." is included?
It means that included in the rental rate, in addition to the normal TPL, you have insurance that even in case of accidental damage makes you responsible for the vehicle up to only a maximum of 850 eur.
What does it mean, that, in the rental rate, a "Limitation of Liability for Theft up to 1,300 eur." is included?
It means that, included in the rental rate, in addition to the normal TPL, you have insurance that even in case of theft makes you responsible for the vehicle up to only a maximum of 1,300 eur.
Certainly, it is permitted at our rental stations.
Of course in Corsica, and throughout the European Community.