Cancellation and Refunds
Free cancellation with full refund for cancellation with 60 days notice.
In case of cancellation notice within:
59 days 10% of the rental amount will be retained
30 days 20% of the rental amout
3 days 30% of the rental amount
24h. 50% of the rental amount
For special vehicles such as Minivans, Van, convertibles, SUVs, Sports Cars, Luxury Cars and cars with automatic gearboxes in each category, partial or total refunds are not available.
In case of failure to cancel (notice), and in the event that, at the same time, the customer does not show up for the car collection (No show) the entire amount of the rental fee will be withheld.
FREQUENTLY ASKED QUESTIONS ABOUT CANCELLATION AND REFUND REQUESTS
Why should I communicate the cancellation of the rented vehicle, it is preferable to send communication via email as soon as possible?
Our telephone number +39 0789 68947 is always at your disposal, even for operational operations. However, it is highly advisable, once you become aware of no longer being able to collect the rental vehicle, to inform the rental company as soon as possible, by sending an email to [email protected] The receipt by us of your email will start the refund request, and the date will be valid for your total protection.
Yes, informing the car rental of the cancellation with 60 days. in advance, the refund will be total and will be made with the same payment method that was used for booking the rental, all without any penalty. The only amount that can be withheld is that of any payment commissions that are withheld by the banking system.
I did not have time to make the request for cancellation after 60 days. of estimated time, can I still get a full refund?
Yes, you can, even if you are subject to cancellation penalties assumed for those who inform the car rental over 60 days. provided, request a full refund (therefore the entire amount) by voucher. This will be total, without expiration, transferable to third parties, and usable when you prefer.